Refund & Cancellation Policy
Transparent policies designed with customer satisfaction in mind.
Refund window on yearly plans
100% refund
Request cancellation within 30 days of your purchase date and the full amount you paid is returned. No deduction, no questions about why.
No refund
Once a yearly plan has been in use for more than a month, it is not refundable or cancellable for the remainder of that year. Your access continues until the end date you paid for.
How the 30 days are counted: from the date payment was received, not from when your team started using the system.
How to request one: email us from the address on your account. An approved refund is returned to the original payment method through Razorpay, and typically reaches your bank within 5–7 working days.
What is not refundable: paid customisation work that has already been delivered, and any additional-user seats already added to your plan.
Customer Satisfaction First
At Valenza ERP, we prioritize your satisfaction. Before any purchase, we provide a free demo of our software to help you thoroughly understand its features and functionality.
For businesses needing customizations, all requirements are discussed in detail before finalizing the purchase. Any additional costs and delivery timelines are communicated and mutually agreed upon in advance.
Cancellation Policy
- To request a cancellation, please contact us through the Contact Us page.
- Cancellation of ongoing services is only applicable after the end of the agreed contract period.
- Mid-term cancellations are not permitted unless explicitly stated in the agreement.
Refund Policy
Once the software is installed and activated, no refunds will be issued due to the following reasons:
A free demo is provided before purchase, allowing users to evaluate the software thoroughly.
All customizations are executed based on pre-approved discussions and client consent.
Future business-specific changes or enhancements can be requested separately, but they do not qualify for a refund.
Note: If you have any concerns, we encourage you to reach out to our support team. We're here to help and ensure you get the most value from your software.
To request a cancellation or for any questions, please use the Contact Us page or email support@valenzaerp.in.